KBC Tools & Machinery - Privacy Policy

OUR COMMITMENT TO PRIVACY

At KBC Tools & Machinery, we believe our customers should always be treated with openness, honesty, and respect. Protecting your personal information is an important part of that commitment.

This Privacy Policy explains how KBC Tools & Machinery collects, uses, shares, protects, and manages personal information when you visit our websites, use our mobile applications, place orders, or otherwise interact with us.

KBC Tools & Machinery does not sell your personal information in the traditional sense. We only use and share information as described in this Privacy Policy and as permitted by applicable laws.

This Privacy Policy is intended to comply with applicable privacy legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable U.S. state privacy laws, and other privacy laws that may apply to our operations.

By accessing our websites, using our mobile applications, or purchasing products or services from KBC Tools & Machinery, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

ACCOUNTABILITY

KBC Tools & Machinery is responsible for personal information under its control and has established policies and safeguards to ensure compliance with applicable privacy laws.

Questions regarding this Privacy Policy may be directed to:

KBC Tools & Machinery, 6200 Kennedy Road, Unit #1, Mississauga, ON L5T 2Z1, CA; Phone: (905)-564-6600

You can contact the data protection officer via email at: privacypolicy@kbctools.com

INFORMATION WE COLLECT

Depending upon how you interact with us, we may collect information including:

• Name
• Company name
• Mailing address
• Billing and shipping addresses
• Email address
• Telephone number
• Customer account information

• Products purchased
• Quotes and orders requested
• Purchase history
• Product preferences
• Warranty and service records

• IP address
• Browser type
• Device information
• Pages visited
• Search activity
• Shopping cart activity
• Website interaction information

• Emails and messages sent to us
• Customer service inquiries
• Telephone conversations
• Chat communications

• User identifiers
• Device identifiers
• Product interaction information
• Crash logs
• Performance information
• Diagnostic information

Survey Information

• Address
• Age
• Gender
• Ethnic Origin
• Opinions
• Evaluations
• Comments
• Occupation

HOW WE COLLECT INFORMATION

We collect information in several ways:

When you:

• Place an order online
• Make a purchase by phone
• Visit one of our stores
• Create an account
• Register for promotions or newsletters
• Request catalogs or flyers
• Contact customer service
• Participate in contests, surveys, or events

When you visit our websites or use our apps, certain information may be collected automatically through:

• Products purchased
• Cookies
• Analytics technologies
• Pixels
• Session tracking
• Device identifiers
• Log files
  

We may receive information from:

• IP address
• Payment processors
• Shipping carriers
• Marketing providers
• Advertising networks
• Social media platforms
• Analytics providers
• Service providers acting on our behalf

WHY WE USE YOUR INFORMATION

We use your information to: 

• Process orders and payments
• Deliver products and services
• Provide customer support
• Manage your account
• Send order confirmations and shipping notifications
• Improve our websites and services
• Understand customer preferences
• Provide catalogs, promotions, newsletters and special offers
• Conduct research and analytics
• Detect and prevent fraud
• Maintain physical and network security
• Meet legal and regulatory obligations
• Enforce our Terms and Conditions
• Improve the customer experience
  

We only use personal information where we have your consent, where necessary to perform a contract, where required by law, or where we have legitimate business interests that are not overridden by your privacy rights.

MARKETING COMMUNICATIONS

If you choose to receive promotional materials, we may contact you by: 

• Email
• Telephone
• Text message (SMS)
• Mail
• Digital advertising platforms

Your consent to receive marketing communications is voluntary and is not a condition of purchase.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in email communications
• Replying STOP to text messages
• Contacting us directly at privacypolicy@kbctools.com

Please allow reasonable time for changes to take effect.

COOKIES AND TRACKING TECHNOLOGIES

KBC Tools & Machinery uses cookies and similar technologies to improve website performance and your customer experience.

Cookies help us:

• Remember preferences
• Maintain shopping carts
• Understand website traffic
• Improve website performance
• Provide personalized content
• Measure advertising effectiveness
• Protect website security

Types of cookies we use include:

Essential Cookies

Required for website functionality and secure transactions. 

Preference Cookies

Required for website functionality and secure transactions.

Analytics Cookies

Help us understand how customers use our websites. 

Advertising Cookies

Support personalized marketing and advertising.

You may adjust cookie settings through your browser; however, certain website functions may not operate properly if cookies are disabled.

If you wish you to not allow cookies you can see how to disable them here (https://www.computerhope.com/issues/ch000509.htm), please be aware by disabling cookies you will receive a less than optimal experience on our website and may not be able to use features and access areas of our website. This can include but not limited to logging in, creating a shopping cart, placing an order, etc.

THIRD-PARTY ANALYTICS AND ADVERTISING

We may utilize technologies and services provided by:

Cookies help us:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• Microsoft Clarity
• Hotjar
• MaxMind GeoIP

These services help us understand website usage, improve functionality, and evaluate advertising performance.

Third-party providers operate under their own privacy policies and may process information outside Canada or the United States.

KBC Tools & Machinery utilizes the Meta Pixel from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. This pixel allows behavior to be tracked after a user has been redirected to our website by clicking on a KBC Tools Facebook advertisement. This allows us as a company to see how effective our advertisements on Facebook are for purely statistical and marketing purposes. The data that is collected by the pixel is 100% anonymous to us and we cannot use any personal data to identify individual users. This data is collected by Facebook and Facebook may link this information to your Facebook account for use in its own marketing promotions. You can view Facebooks Data Usage Policy here http://www.facebook.com/about/privacy. The Meta Pixel does not give KBC access to your Facebook account, email address associated with the account, or things like your posts or photos. You do have the option to allow or disallow Facebook to place ads on and off Facebook. A cookie may be placed on your computer for the purpose of these ads. You can opt out to the collection of your data by Facebook pixel or the use of your data for displaying Facebooks ads by visiting the following address: https://www.facebook.com/settings?tab=ads

KBC Tools & Machinery utilizes Google Analytics from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA ("Google") on our website. Google Analytics employs the use of cookies that are stored to your computer in order to perform analysis of your use of our website. The information created by these cookies, such as location, frequency, and time of your visits to our website, including your IP address is transmitted to Google's servers based in the US. For your safety, Google's Analytic service anonymizes your IP address so your web data cannot be connected to your personal data. The data that is collected is compiled into anonymized reports for us to provide other services relating to our website.

Google may also transfer this data to third parties where it necessary for them to do so by law or where such third parties perform processing duties of said data on behalf of Google. Google does state that it will never link your IP address with other data held by Google. You can prevent cookies from being created by editing the settings of your browser software noted above. Please be aware if you choose to do this, you may not be able to use all features and functions of our website as noted elsewhere in this Privacy Policy.

You can find more information on how to install the opt-out add-on reference above at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

KBC Tools & Machinery utilizes Microsoft Clarity from Microsoft Corporation ("Microsoft") on our website. Microsoft Clarity helps us better understand how visitors interact with our website by collecting and analyzing information such as page views, clicks, scrolling activity, mouse movements, device information, browser information, and general geographic location derived from IP addresses. Clarity may also provide session recordings that help us identify usability issues, improve website functionality, and enhance the customer experience. Information collected through Microsoft Clarity is used for website analytics and optimization purposes. For more information regarding Microsoft's privacy practices, please visit https://privacy.microsoft.com/en-us/privacystatement.

Google Tag Manager (GTM) is a tag management system to manage JavaScript and HTML tags used for the purpose of tracking and analytics on websites. Tags are small pieces of code that are used to gauge traffic and visitor behavior among other things. This is to have a better understanding the effect of online marketing and social media channels we utilize, to set up remarketing ads and optimize our website. GTM allows us to integrate and manage our tags. GTM is used on our website to include the following tracking tools:

If you have decided to deactivate as specified above, GTM takes this int account. For additional information about GTM privacy practices can be found here https://policies.google.com/privacy?hl=en and terms of use at https://ww.google.com/analytics/tag-manager/usepolicy/.

SHARING INFORMATION

We may share personal information with:

Cookies help us:

• Payment processors
• Shipping companies
• Customer service providers
• Website hosting and technology providers
• Marketing and analytics providers
• Security and fraud prevention providers
• Professional advisors
• Government authorities when required by law
• Successors in connection with mergers, acquisitions, reorganizations, or sale of business assets

We require our service providers to maintain appropriate safeguards and only use information for authorized purposes.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Cookies help us:

• Fulfill the purposes for which it was collected
• Meet legal, accounting, tax, and regulatory requirements
• Resolve disputes
• Protect our legal rights

Retention periods depend upon the nature of the information and applicable legal requirements.

SECURITY SAFEGUARDS

KBC Tools & Machinery takes the protection of personal information seriously.

We maintain technical, administrative, contractual, and physical safeguards designed to protect personal information from loss, unauthorized access, misuse, alteration, or disclosure.

These measures include:

• SSL encryption
• Tokenized payment processing
• Secure servers
• Restricted employee access
• Regular backups
• Fraud prevention measures

If a breach involving personal information occurs, we will comply with applicable notification requirements.

ACCURACY

KBC Tools & Machinery will make every reasonable effort to keep your information accurate, complete and up to date. If you become aware of errors in your personal information, we will be more than happy to update your personal profile with the correct information. To make these corrections please email salescanada@kbctools.com.

YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of certain information
• Withdraw consent
• Receive information about how your data is used
• Request portability of information where applicable
• Opt out of targeted advertising
• Appeal certain privacy decisions
• Submit complaints to applicable regulators

We will not discriminate against you for exercising your privacy rights.

Requests may be sent to: privacypolicy@kbctools.com

DO NOT TRACK AND GLOBAL PRIVACY CONTROL

Our websites currently do not respond to traditional Do Not Track browser signals.

However, where required by applicable law, we recognize Global Privacy Control (GPC) signals as requests to opt out of certain forms of targeted advertising.

CHILDREN'S PRIVACY

Our websites currently do not respond to traditional Do Not Track browser signals.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that information from a minor has been collected, we will delete it as required by law.

INTERNATIONAL TRANSFERS

Information collected by KBC Tools & Machinery may be stored or processed in Canada, the United States, or other jurisdictions where our service providers maintain facilities.

By using our services, you understand that your information may be transferred across borders and subject to the laws of those jurisdictions.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Any changes will be reflected by updating the "Last Updated" date shown below. Continued use of our websites, mobile applications, or services after changes become effective constitutes acceptance of the revised Privacy Policy.

COMPLIANCE

KBC Tools & Machinery will investigate all complaints regarding compliance with our Privacy Policy. Resolving such complaints is very important to us. If a complaint is found to be justified, we will take appropriate measures to resolve the complaint. We will inform any individual of the outcome of the investigation regarding his or her complaint. KBC is committed to treating our customers and vendors with the utmost respect and providing the highest level of service.

CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

KBC Tools & Machinery
6200 Kennedy Road, Unit 1
Mississauga, Ontario L5T 2Z1

Phone: (905) 564-6600

Email: privacypolicy@kbctools.com

KBC Tools & Machinery is committed to treating our customers, suppliers, and business partners with respect and maintaining the highest standards of privacy, security, and service.

Last Updated: July 2026